Exchanging and returning goods
Do you wish to return an article? Then we ask you to follow the steps below. This will allow us to process your return as smoothly as possible.
1. Inform our customer service department that you wish to return an article.
2. Once we have received your package, Urifoon will send you a confirmation of receipt by e-mail.
3. We will exchange the article (if in stock) or will refund the purchase price within 7 days, depending upon your wishes.
14-day trial period
With Urifoon, you can return or exchange a product by informing us within 14 days of purchase. It is important that the product is complete and in the original packaging. Products that are damaged or incomplete may not be refunded or exchanged.
Sensor underwear is excepted from this period. We advise you, after receiving the sensor underwear, to first try it on over normal underwear. If the size is not correct, then we ask you to contact us. We will then of course exchange the product.